Shipping Policy
Shipping policy
Thank you for choosing Integral. Please read carefully before making a purchase so you know what to expect.
Shipping and processing times
We process all orders within three business days after the order is placed. Please note that we don’t ship or deliver orders on holidays or weekends.
In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.
Domestic shipping costs and estimates
All our shipping rates are automatically calculated by our carriers.
With standard free shipping, products are expected to arrive within seven days of placing your order, though sometimes we experience delays.
International shipping costs and estimates
We offer carrier calculated shipping rates. If you need any special accommodations for shipping please contact us to review your order to make sure we can make arrangements.
We also offer international shipping. We currently ship to these countries:
- Hong Kong SAR, Japan, South Korea, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominican Republic, Martinique, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Brazil, Chile, Australia, Cook Islands, New Zealand, Canada, Mexico
Additionally, international orders may incur taxes or import duties like VAT. These are incurred once the package reaches the destination country. Integral isn’t responsible for these charges—any incurred charges will be the customer’s responsibility.
How can I track my order status?
You will receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order. It can take up to 48 hours for your tracking info to show up.
If for some reason you haven’t gotten your order in more than 14 business days, please contact us at hello@integral.design We will be happy to help you.
Returns and refunds policy
In the case of lost orders, or items that are damaged upon delivery, customers are entitled to a full refund within 14 days of shipping. We will require proof of damage from the shipper so please keep all packing materials and contact us immediately. We may ask for images of the damaged item.
For any return or exchange inquiries, please email us hello@integral.design We address each inquiry individually, and we’ll try our best to make sure everyone is satisfied.
To learn more about how we handle returns and refunds, please visit our Returns and Refunds Policy page